General
What is the warranty policy for Alkhorayef shop?
The policy of warranty in Alkhorayef shop provides you with a protection if one of the products are damaged after the purchase.
- Alkhorayef Commercial Company guarantees all damages in the product.
- The warranty does not cover the damage resulting from misuse.
(The customer has the right to inspect the product before receiving it, otherwise the product have been delivered properly and in the condition of the factory and will not accept any complaint of shortage or break or similar situation after receipt)
What is the payment method on the site?
The payment method on site is through:
- Direct transfer through the Internet.
- Payment by credit card or MADA
What happens if the product is not available after the purchase is completed?
In a very rare case, the order may conflict with the actual inventory, so an official email will be sent to the client to inform him about the situation. The customer can change the order or refund the amount to his bank account.
How long will it take to refund my money?
The process depends on the shipping company. After we reach the product and check its integrity, then we will complete the financial procedure of the amount to the same method through which we received the amount.
How long does it take the replacement product to arrive?
The process depends on the shipping company. After the product arrives to us, we will check its integrity, then we will complete the replacement process and ship the new product to you.
Do I take any costs if I want to return the product?
Yes, shipping costs are clarified in the Shipping and Delivery policy.
How can I request a product return?
By communicating with customer service.
I completed my order, but I did not receive any email, is there something wrong?
If you do not find the message in your inbox, we recommend that you check Junk Mail. If you do not find it, please send us an e-mail (alkhorayefshop@alkhorayefshop.com).
Do I need to register at the store to complete my purchase?
Yes, you must register.
Does the price include taxes?
Yes, all the prices inclusive of VAT